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Help & Support
Quick answers to common questions — and real people when you'd rather ask.
No. We're an independent travel company that specializes in Virgin Voyages sailings. We're not affiliated with, endorsed by or sponsored by Virgin Voyages.
Choose a sailing, review it, then continue to an authorized travel advisor's booking site to confirm and pay. Their site may ask you to select the voyage again. Nothing is booked until they confirm your reservation — visiting their site doesn't reserve a cabin.
The authorized travel seller who holds your booking, under their terms and Virgin Voyages' policies. We can help you reach them, but we don't make those decisions or take payments.
Every fare shows when it was last checked. If a fare is out of date or unavailable, we say so instead of showing a number. Final pricing is always confirmed by the booking partner.
We only mention a discount or promotion when the cruise line or the authorized seller has published or confirmed it. We never promise savings we can't verify.
Never. We will never ask for payment card information by email or through our forms. Payments happen only on the authorized booking partner's secure checkout.
No — browsing, the Matchmaker and contacting us all work without one. An account lets you save sailings, plan group trips and follow your support requests.
Signed in? Follow your requests in your account.